Monica Frazier is a Director of Operations at Bedrock Management and the founder of Your Resident Professor, LLC, where she helps multifamily professionals bridge the gap between strategy and execution. With more than 13 years of experience spanning conventional multifamily, commercial, and mixed-use operations, Monica is known for transforming complex operational challenges into engaging, actionable learning experiences. A nationally recognized speaker and NAAEI Faculty member, Monica has presented at Apartmentalize, state and local apartment associations, leadership conferences, and industry events across the country. Her sessions combine storytelling, operational expertise, and practical application, equipping attendees with tools they can implement immediately. Whether discussing resident experience, AI, operational excellence, leadership, or customer service, Monica's approach is rooted in one belief: great marketing may earn the lease, but great operations earn the resident.